263 lines
8.0 KiB
JavaScript
263 lines
8.0 KiB
JavaScript
/**
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* 信呼在线客服使用
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* caratename：雨中磐石(rainrock)
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* caratetime：2021-11-01 21:40:00
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* homepage:www.rockoa.com
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*/
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reim.kefu = {
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arrobj:{},
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loaddata:function(){
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if(!get('centshow3'))return;
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this.initreload();
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},
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initreload:function(){
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reim.ajax(reim.getapiurl('reim','rockkefu'),{}, function(ret){
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if(ret.data=='ok')reim.kefu.reload();
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});
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},
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reload:function(o1){
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$('#changetabs3').show();
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if(o1)$(o1).html(''+js.ling(12)+' 刷新中...');
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reim.ajax(reim.getapiurl('rockkefu','index'),{}, function(ret){
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reim.kefu.showdata(ret.data);
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});
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},
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showdata:function(da){
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this.arrobj={};
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if(!this.socketob && da.config)this.linkwebsocket(da.config,0);
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this.showlishi(da.history,da.zixunarr);
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this.showwait(da.waitarr);
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},
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linkwebsocket:function(conf,lx){
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this.reimconf = conf;
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clearTimeout(this.webtimes);
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if(this.ws)this.ws.close();
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if(!conf.wsurl)return;
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this.ws = new WebSocket(jm.base64decode(conf.wsurl));
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var me = this;
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this.myid = conf.id;
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this.ws.onopen = function(){
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this.send('{"from":"'+conf.recid+'","adminid":"'+conf.id+'","atype":"connect","sendname":"'+conf.name+'"}');
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me.socketob = true;
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if(lx==1)me.linkwebsocket(conf,2);
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};
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this.ws.onerror = function(e){
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me.socketob = false;
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me.reloadWebSocket(false);
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};
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this.ws.onmessage = function (evt){
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var ds = JSON.parse(evt.data);
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me.onmessage(ds);
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};
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this.ws.onclose = function(e){
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me.socketob = false;
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me.reloadWebSocket(false);
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};
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},
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reloadWebSocket:function(bo){
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clearTimeout(this.webtimes);
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if(!bo){
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this.webtimes=setTimeout('reim.kefu.reloadWebSocket(true)', 5*1000);
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}else{
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if(!this.socketob)this.linkwebsocket(this.reimconf,1);
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}
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},
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showonline:function(ty,id){
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var bh = ''+ty+'_'+id+'';
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var d1 = this.arrobj[bh];
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var id1 = 'lname_'+bh+'';
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if(d1 && get(id1) && d1.online==1)get(id1).style.fontWeight='bold';
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},
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showoffline:function(ty,id){
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var bh = ''+ty+'_'+id+'';
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var d1 = this.arrobj[bh];
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var id1 = 'lname_'+bh+'';
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if(d1 && get(id1))get(id1).style.fontWeight='';
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if(d1)d1.online=0;
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},
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showlishi:function(da,das){
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var ds = [],i,d1,id1,bh;
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for(i=0;i<da.length;i++){
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d1 = da[i];
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d1.receid = d1.id;
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if(d1.type=='zixun'){
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this.arrobj[''+d1.type+'_'+d1.receid+''] = d1;
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}
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}
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for(i=0;i<das.length;i++){
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d1 = das[i];
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d1.type = 'zixun';
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d1.receid = d1.id;
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bh = ''+d1.type+'_'+d1.receid+'';
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if(!this.arrobj[bh])this.arrobj[bh] = d1;
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}
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for(d1 in this.arrobj)ds.push(this.arrobj[d1]);
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js.setoption('kefulist', JSON.stringify(ds));
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reim.showhistory(reim.maindata.harr);
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for(i=0;i<ds.length;i++){
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d1 = ds[i];
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id1 = 'lname_'+d1.type+'_'+d1.id+'';
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if(get(id1) && d1.online==1)get(id1).style.fontWeight='bold';
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}
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},
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onmessage:function(d){
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console.log(d);
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var lx=d.type;
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if(lx=='chehui'){
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$('#qipaocont_mess_'+d.messid+'').html(js.getmsg(jm.base64decode(d.mess),'green'));
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this.reload();
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}
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if(lx=='zixun' || lx=='rewait'){
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this.reload();
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if(d.title){
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var d1 = {
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gid:d.sendid,
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title:jm.base64decode(d.title),
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gname:d.gname,
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cont:d.mess,
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type:'zixun',
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face:d.face,
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sound:'web/res/sound/todo.ogg'
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};
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reim.receivechat(d1);
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}
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}
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if(lx=='zxoff'){
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this.showoffline('zixun', d.zixunid);
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}
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if(lx=='kftokf'){
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this.reload();
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var d1 = {
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gid:d.zxid,
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title:jm.base64decode(d.title),
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gname:d.gname,
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cont:d.mess,
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type:'zixun',
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face:d.face,
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sound:'web/res/sound/todo.ogg'
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};
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reim.receivechat(d1);
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}
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},
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showwait:function(ds){
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var i,s,d1;
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$('#kefulistwait').html('');
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for(i=0;i<ds.length;i++){
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d1 = {
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'name':ds[i].name,
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'type':'wait',
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'receid':ds[i].id,
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'cont':ds[i].cont,
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'face':ds[i].face,
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'online':ds[i].online,
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'subname':ds[i].subname,
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'qian':'wait',
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'stotal':ds[i].stotal
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}
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this.arrobj[''+d1.type+'_'+d1.receid+''] = d1;
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s = reim.showhistorys(d1,false, false, true);
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$('#kefulistwait').append(s);
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if(d1.online==1)this.showonline(d1.type,d1.receid);
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}
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$('#kefulistwait').append('<div align="center" style="padding:10px;"><a onclick="reim.kefu.reload(this)" style="font-size:12px;color:#bbbbbb" href="javascript:;"><i class="icon-refresh"></i> 刷新咨询</a></div>');
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reim.showbadge('wait');
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},
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openwait:function(d){
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var str = ''+d.name+'';
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if(d.subname)str+='<span style="color:'+maincolor+';font-size:10px">@'+d.subname+'</span>';
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js.confirm('确定要解答“'+str+'”此用户问题吗？', function(jg){
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if(jg=='yes')reim.kefu.openwaits(d);
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});
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},
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openwaits:function(d){
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$('#history_wait_'+d.receid+'').remove();
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this.arrobj[''+d.type+'_'+d.receid+''] = false;
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reim.showbadge('wait');
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js.loading('加入中...');
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reim.ajax(reim.getapiurl('rockkefu','addzixun'),{sid:d.receid}, function(ret){
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reim.kefu.reload();
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js.unloading();
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reim.changetabs(0);
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reim.showbadge('wait');
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reim.openchat('zixun',d.receid,d.name,d.face);
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});
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},
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showuser:function(sid){
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this.nowsid = sid;
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js.tanbody('zhuandivkefu','咨询人员信息',350,200,{
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html:'<div id="zhuandivkefu" style="height:300px;overflow:hidden;position:relative"><div align="center" style="padding:50px"><img src="images/mloading.gif"></div></div>'
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});
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reim.ajax(reim.getapiurl('rockkefu','getzxinfo'),{sid:this.nowsid},function(ret){
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reim.kefu.showzxinfo(ret.data);
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});
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},
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showzxinfo:function(ret){
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var str = '<table style="margin:10px">',k,v,s1;
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this.prinfo = ret.prinfo;
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this.prfies = ret.prfies;
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for(k in ret.prfies){
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v = ret.prinfo[k];
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if(v==null)v='';
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s1 = '<a onclick="reim.kefu.dbleditstr(\''+k+'\')" style="font-size:13px" class="hui">'+ret.prfies[k]+'</a>';
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if(k=='web'||k=='ip'||k=='adddt'||k=='zxdt'||k=='agentna'||k=='kefu')s1=ret.prfies[k];
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str+='<tr valign="top"><td nowrap class="cursor" style="color:gray;text-align:right;padding:4px 0px">'+s1+'：</td><td style="padding:4px 0px" fields="'+k+'" class="wrap">'+v+'</td></tr>';
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}
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str+='</table>';
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$('#zhuandivkefu').html(str);
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$('#zhuandivkefu').perfectScrollbar();
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js.resizetan('confirm');
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},
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shareuser:function(sid, slx){
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changkfid = 0;
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this.nowsid = sid;
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var nae = '转给其他客服';
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if(slx==1)nae = '加更多客服';
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js.confirm('<div id="zhuandivkefu"><img src="images/mloading.gif"></div>',function(jg){
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if(jg=='yes')reim.kefu.savezhuan(slx);
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},'',nae);
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this.zshouwku(false);
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},
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dbleditstr:function(fid){
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var v = this.prinfo[fid],nam=this.prfies[fid];
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if(v==null)v='';
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js.prompt('请填写内容：','填写“'+nam+'”的值',function(jg,txt,act){
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if(jg=='yes'){
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reim.kefu.saveval(fid,txt,'zhuandivkefu');
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return false;
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}
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},v);
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},
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saveval:function(fid,val,act){
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js.setmsg('保存中...','','msgview_'+act+'');
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reim.ajax(reim.getapiurl('rockkefu','savezixun'),{fid:fid,val:val,sid:this.nowsid},function(ret){
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reim.kefu.prinfo[fid] = val;
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$('#zhuandivkefu').find('td[fields="'+fid+'"]').html(val);
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js.setmsg('','','msgview_'+act+'');
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},'post');
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},
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zshouwku:function(d){
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if(!d){
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reim.ajax(reim.getapiurl('rockkefu','getkefu'),{sid:this.nowsid},function(ret){reim.kefu.zshouwku(ret.data);});
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}else{
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this.kefuarr = d;
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var i,len=d.length,a1,str='';
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for(i=0;i<len;i++){
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str+='<label><input type="radio" name="qhkefu" onclick="changkfid=this.value" value="'+d[i].id+'"><img src="'+d[i].face+'" align="absmiddle" width="20" height="20" style="border-radius:50%">'+d[i].name+'';
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if(d[i].ranking)str+='<font color=gray>('+d[i].ranking+')</font>';
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str+='</label> ';
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}
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$('#zhuandivkefu').html(str);
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js.resizetan('confirm');
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}
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},
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savezhuan:function(slx){
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if(changkfid==0)return;
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js.loading('处理中...');
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reim.ajax(reim.getapiurl('rockkefu','savekefu'),{sid:this.nowsid,tid:changkfid,slx:slx},function(ret){
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js.msgok(ret.data);
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},'get',function(err){
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js.msgerror(err.msg);
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});
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}
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} |